MANAGED IT SERVICES

Automated Services and Proactive Support For Your Business

Keep your team working with complete system maintenance and unlimited desktop support.

Ensure high availability of critical systems with servers that are reliable, maintained, and monitored.

Create a secure business environment and protect against malicious attacks or accidental mistakes.

Managed IT Services For Peace Of Mind

Businesses come to us for a variety of reasons: They want to know how they can move away from dealing with technology on their own; They want to know where they can find great customer service; They are looking for a company with the expertise and experience to help them eliminate the glitches and chronic technology issues that cause them grief and pain; They want to focus on their business rather than worrying about their business technology.

Want to discuss your needs?

OUR SERVICES ARE IDEAL FOR THE FOLLOWING

ADVERTISING  & DESIGN AGENCIES

ARCHITECTURE & ENGINEERING

LAW & LEGAL FIRMS

ACCOUNTING & FINANCE FIRMS

SUCCESS STORIES

How we created lasting growth solutions for our clients

YELLOW WOOD IT

The Superior Choice For Your Business Needs

HONESTY IS OUR POLICY
We support your existing technology
Detailed time & billing reporting
Tailored service agreements
Detailed time & billing reporting

When you choose per-user and per-server support all the work and services included are billed at a fixed rate. This helps to make sure monthly IT costs are a predictable amount with no surprises.

EXCELLENT CUSTOMER CARE
24x7 support & monitoring
Onsite Support at no extra cost
All support is in-house & local
Multi-tiered support

We have 24×7 customer support available with all our Managed IT services. Our team of technicians will have remote access to each of your desktops, servers, and network devices to quickly resolve issues.

INDEPTH KNOWLEDGE & EXPERIENCE
12 years experience
Protect & develop technology
Specialized knowledge for law & advertising
Support Apple and Windows environments

You no longer have to worry about keeping your system updated, we have you covered. Each system will be regularly patched, fixed, and updated to ensure optimal performance.

Managed IT Services When You Need it

For one low price a month, all of your end user’s support needs will be covered by the YellowWood IT team and our systems. Our Managed It Services and User Support provides unlimited call-in access to our Service Desk during regular business hours and on-site visits are completed at no extra charge.

We’ll even monitor critical system performance and install regular updates to operating systems and commonly used productivity software. Keep your system protected with industry-leading anti-virus and web content filtering software. With YellowWood Managed It Services, you can give your team all the support they need so they can focus on what they do best.

Read More
When is the right time to outsource IT services and support?
Any IT support, from 1 user to 5000 users can be outsourced. YellowWood thrives, and we have no doubt that you’ll agree once we are working for you, in relationships with companies with 10 to 50 users. Although we have customers over 50 users, once a company reaches 50 users, they are at critical mass where a full-time staffer is financially viable; IF that staffer is fully capable of executive level planning, AND willing to get under a desk to check a cable.
Do you offer 24x7 support?
Yes, Yellow Wood offers a 24x7 1-800 number for all of your after-hours support. If necessary, we will also send a technician on-site to resolve issues if the on-call technicians cannot solve the problem via remote support. This 24x7 is generally billed at two (2) times the agreement rate for professional services.
How much should my business expect to pay for IT services and support?
How much you pay for IT services depends how many people in your company, how many servers you have, where you live, and what services you need or want. A general calculation for the Alberta market would be $110 per computer user per month, plus $220 per server month.
How do you transition our company, from our current IT service provider?
Transition to a new IT Service Provider doesn't have to be stressful. We know that during the first few months it can be difficult to come accustomed to different personnel, procedures, even technology might change. What you can expect however from YellowWood is a plan, with constant communication and regular follow up

Call today and get your business on the next step to success