IT MANAGEMENT SERVICES

Onsite computer services give your business one-on-one support with qualified technicians. Receive trusted advice when you need it.

FEATURES

  • Dedicated Account Manager
  • Assigned Network Administrator
  • Scheduled Onsite Support
  • Business Hours Help Desk
  • Prioritized Emergency Support

Want to discuss your needs?

OVERVIEW

A growing business like yours needs dedicated people and systems to manage your business technology. YellowWood IT provides your business with a dedicated Account Manager, Network Administrator, and Tools to secure and protect your data. They will get to know your business and, if you allow, they will become so ingrained in your business and culture that you will experience improved operations, better performance, and trusted solutions seamlessly. They will become as much a part of your team as they are part of ours. A YellowWood IT Team is having an IT Department whenever you need one.

Our Service desk team is ready to answer your call.
We provide a full service help desk to be available for you during business hours. Our trained technicians are skilled in troubleshooting your issues to get to the root of the problem. They will help identify the issue, provide answers and solutions, and provide you with peace of mind as to the time it will take to resolve the problem.
Intelligent software agents to help identify and alert problems. 

Every server and desktop we service includes our software agent. This little piece of software can help identify issues long before they become a problem. They provide several layers of defense, with anti-virus and malware protection, web filtering and proactive performance monitoring.

Reach us anytime 24/7 for any emergency.

Our team is on-call to provide your business with after-hour support. We know the critical nature of your business and will be there when you need us. This is included with all our service agreements - you don’t need VIP status for us to answer your call.

Centralized network, server and technology management console.

We gain a distinct advantage in supporting your business because everything we need is at our fingertips. Having a Network Operation Center allows us to see all the conditions of your network on an easy to use dashboard.

All support requests flow through our ticketing system.

The integration of our ticketing system with our other monitoring software allows us to quickly identify the problem system, provide you with a response and utilize all related tools to provide quick resolution.

IT Management Services

At YellowWood IT, we use the Natural Planning Method, as described by David Allen in his book, “Getting Things Done,” to manage projects. This has proven of great value to our clients as it simplifies the process and ensures that the right questions are asked and the main objectives are achieved. The Natural Planning Method consists of defining purpose and principles, envisioning the successful outcome, brainstorming ideas, organizing all the ideas and prioritizing next actions. We have helped many businesses achieve great results and maintained accountability to the project scope, budget and timelines. We can manage new network implementations, office moves, cloud migrations, server upgrades - pretty much anything you can think of.

Dedicated Account Manager

Your Account Manager is a friendly professional technology expert that understands how and when technology is best utilized, to meet the demands of your business. They seek first to capture a clear vision of where your business wants to go, to match the tools and resources needed. They are your best ally to conquer your biggest challenges.

Get the benefits of a Dedicated Account Manager
  • Project Manager
  • Great Product Knowledge
  • Understands Business Operations
  • Informed about your Technology Environment
  • Access to Knowledgeable Resources and Partners
  • Assigned Network Administrator

    Your Network Administrator's primary purpose is to get excited about solving all technical problems and provide you with practical and affordable solutions. They are the brains of the operation, in the design, security and performance of your business technology. Having a Network Administrator that is dedicated to your account, means that all your onsite computer services and technical support needs are covered.

    Get the advantage of an Assigned Network Administrator
  • Technical Lead
  • Qualified Server and Network Expertise
  • Speaks in a Language you can understand
  • Supports Key Vendor Relationships
  • Superb at Maintaining Business Technology
  • Enthusiastic Service Desk Technician

    Priority support comes with all our dedicated services, as it is important that you get the best possible response to your business and technology needs. Our team is determined to make sure all inquiries are triaged, prioritized and assigned to the right technician. As with all our service agreements, exceeding your expectations is our top goal. But, with dedicated services, your support request will promptly go to both our Service Desk and your assigned Network Administrator.

    Enjoy the value of our Service Desk
  • 24×7 Technical Support
  • Full Service Help Desk
  • Online Resources
  • Service Level Agreement
  • Vendor Management

    Continual review of service contracts and agreements is a great way to secure the best service at the most affordable rate, but it can be complex and overwhelming. The management of vendors, helps your business get control of your licensing, warranty and quality of service. This will save money, improve business workflow, and help you take advantage of full utilization of the services you are paying for.

    Enjoy the value of our Vendor Management
  • Lower Contract Costs
  • Increase Service and extend Warranties
  • Maximize Licensing Use
  • Consolidate Under-utilized Software
  • Maintain Critical Key Business Contracts
  • Improve your technology with an IT manager

    Onsite computer services give your business one-on-one support with qualified technicians. Receive trusted advice when you need it. A growing business like yours needs dedicated people and systems to manage your business technology. Get the return on your IT investment with YellowWood IT.

    Take the next step to better IT support