HELPDESK SUPPORT

Give your team all the support they need so they can focus on what they do best. Our team is here to conquer any problem.

FEATURES

  • Monitor and Protect Systems
  • Anti-Virus and Web Filtering
  • Desktop Performance Tuning
  • Remote and Onsite User Support
  • Regular Updates, Patches & Fixes
  • Technology Management
  • Site Documentation




Want to discuss your needs?

OVERVIEW

YellowWood Helpdesk Support services provide unlimited call-in access to our Service Desk during regular business hours. On-site visits are also at no extra charge, though some restrictions apply.

This support also monitors the performance of critical systems and applies regular updates to operating systems and commonly-used productivity software. Also included are industry-leading anti-virus and web content filtering software.

For one low price a month all your Calgary desktop support needs will be covered by the YellowWood team and systems.

Our Service Desk team is ready to answer your call.

We provide a full-service help desk to be available for you during business hours. Our trained technicians are skilled in troubleshooting your issues to get to the root of the problem. They will help identify the issue, provide answers and solutions, and provide you with peace of mind as to the time it will take to resolve the problem.

Intelligent software agents to help identify and alert problems. 

Every server and desktop we service includes our software agent. This little piece of software can help identify issues long before they become a problem. They provide several layers of defense, with anti-virus and malware protection, web filtering and proactive performance monitoring.

Reach us anytime 24/7 for any emergency.

Our team is on call to provide your business with after-hour support. We know the critical nature of your business and will be there when you need us. This is included with all our service agreements - you don’t need VIP status for us to answer your call.

Centralized network, server and technology management console.

We gain a distinct advantage in supporting your business because everything we need is at our fingertips. Having a Network Operation Center allows us to see all the conditions of your network on an easy to use dashboard.

All support requests flow through our ticketing system.

The integration of our ticketing system with our other monitoring software allows us to quickly identify the problem system, provide you with a response and utilized all related tools to provide quick resolution.

Make the next step to better IT support