YellowWood Helpdesk Support services provide unlimited call-in access to our Service Desk during regular business hours. On-site visits are also at no extra charge, though some restrictions apply.
This support also monitors the performance of critical systems and applies regular updates to operating systems and commonly-used productivity software. Also included are industry-leading anti-virus and web content filtering software.
We provide a full-service help desk to be available for you during business hours. Our trained technicians are skilled in troubleshooting your issues to get to the root of the problem. They will help identify the issue, provide answers and solutions, and provide you with peace of mind as to the time it will take to resolve the problem.
Every server and desktop we service includes our software agent. This little piece of software can help identify issues long before they become a problem. They provide several layers of defense, with anti-virus and malware protection, web filtering and proactive performance monitoring.
Our team is on call to provide your business with after-hour support. We know the critical nature of your business and will be there when you need us. This is included with all our service agreements - you don’t need VIP status for us to answer your call.
We gain a distinct advantage in supporting your business because everything we need is at our fingertips. Having a Network Operation Center allows us to see all the conditions of your network on an easy to use dashboard.
The integration of our ticketing system with our other monitoring software allows us to quickly identify the problem system, provide you with a response and utilized all related tools to provide quick resolution.
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