CALGARY DESKTOP SUPPORT

Give your team all the support they need so they can focus on what they do best. Our team is here to conquer any problem.

FEATURES

  • Monitor and Protect Systems
  • Anti-Virus and Web Filtering
  • Desktop Performance Tuning
  • Remote and Onsite User Support
  • Regular Updates, Patches & Fixes
  • Site Documentation
  • Technology Management



Want to discuss your needs?

OVERVIEW

YellowWood Desktop User Support provides unlimited call-in access to our Service Desk during regular business hours. On-site visits are also at no extra charge, though some restrictions apply.

This support also monitors performance of critical systems, and applies regular updates to operating systems and commonly-used productivity software. Also included are industry leading anti-virus and web content filtering software.

For one low price a month all your Calgary desktop support needs will be covered by the YellowWood team and systems.

Our Service desk team is ready to answer your call.
We provide a full service help desk to be available for you during business hours. Our trained technicians are skilled in troubleshooting your issues to get to the root of the problem. They will help identify the issue, provide answers and solutions, and provide you with peace of mind as to the time it will take to resolve the problem.
Intelligent software agents to help identify and alert problems. 
With each server and desktop we service, is our software agent. This little piece of software can help identify issues long before they become a problem. They provide several layers of defense, with Anti-Virus and Malware protection, Web filtering, and proactive performance monitoring.
Reach us anytime 24×7 for any emergency.
Our team is on call to provide your business with after-hour support. We know the critical nature of your business, and will be there when you need us. Included with all our service agreements, you don’t need VIP status for us to answer your call.
Centralized network, server and technology management console.
We gain a distinct advantage in supporting your business, because everything we need is at our finger tips. Having a Network Operation Center, allows us to see all the conditions of your network on an easy to use dashboard.
All support requests flow through our ticketing system.
The integration of our ticketing system with our other monitoring software allows us to quickly identify the problem system, provide you with a response, and utilized all related tools to provide quick resolution.

Desktop Support Plans

We offer two desktop support plans to fit your business needs. Our basic Computer Guard service provides each desktop and laptop with continual performance monitoring and updates. This package is for businesses that need to protect their users, provide remedial support when problems arise, and ensure ongoing maintenance. Our Optimum User support includes all Computer Guard features and unlimited access to our Service Desk during business hours. This plan is perfect for businesses that want no hassle support.

Computer Guard
Optimum User Support

PC – $10/mo

Mac – $5/mo


User – $90/mo


Desktop Support Features

ONBOARDING SERVICES   MONITOR AND MAINTENANCE SUPPORT

ONBOARDING SERVICES  

 Computer GuardOptimum User Support
Account Setup and Workstation DocumentationQUOTEQUOTE
Workstation Monitor and Remote Access agent
Workstation Anti-virus Software Agent
Web Protect Software Agent

MONITOR AND MAINTENANCE

 Computer GuardOptimum User Support
Monitor Web Protection Filters
Monitor Anti-Virus Protection & Updates
Desktop Monitoring

  • Monitor Microsoft System Services

  • Monitor Hard Drive Free Space

  • Record Asset Information

  • Monitor System Performance Health

  • Hacker Check

  • Monitor Critical System Events
Perform Regular Remote System Maintenance

  • Service Packs, Patches and Hotfixes current as per company policy

  • Temporary File and Internet Debris Removal

  • Anti-Virus Scans

  • Performance Assessment

  • Check for Hardware Errors
MONTHLYMONTHLY

SUPPORT

 Computer GuardOptimum User Support
Onsite User Support
Service Desk / Remote Support
Install Software Updates as Authorized by Customer
Site Documentation
Asset and Inventory Management
Warranty and Software Licensing Management
Monthly Status Report
Annual or Quarterly Review and Planning Meetings

Make the next step to better IT support