Dedicated onsite computer services gives your business personalized one on one support with qualified technicians. Receive instant access and trusted advice when you need it.
Want to discuss your needs?
If your business has 10 or more employees and wants a dedicated Account Manager and Network Administrator, Dedicated Onsite Support is for you. Dedicated Onsite Support customers enjoy having a dedicated Account Manager and a dedicated Network Administrator. They will get to know your business and, if you allow, they will become so ingrained in your business and culture that outsiders won’t be able to tell the difference; and if history repeats itself, which it usually does, they will become as much a part of your team as they are part of our team. A YellowWood IT Account Manager is having a technology advocate whenever you need one.
|Desktop User Support||Service Desk||$90.00||8am-5pm (M-F)|
|Network and Server Administration||Network Admin / NOC||$120.00||8am-5pm (M-F)|
|Consulting and IT Specialist||Account Manager / SR Network Admin||$150.00||8am-5pm (M-F)|
*Discount Rate available with Optimum User Support or our Complete Care Program. Emergency after-hours support is at 1.5x hourly rate, and Holiday support is at 2.0x hourly rate.
Target Response and Resolution Time
The following shows the targets of response and resolution times for each priority
|Priority||Response Time*||Resolution Time*||Escalation Threshold|
|1 - Emergency||15 Minutes||Best Effort||30 Minutes|
|2 - Urgent||1 Hour||Best Effort||2 Hours|
|3 - High||4 Hours||Best Effort||1 Day|
|4 - Normal||Same day||Best Effort||5 Days|
*During Regular Business Hours
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